FAQ

How do I place an order at The Secret Shop?

All orders must be made via The Secret Shop website: http://secretshop.eclubstore.com/

    

Are items in shopping cart reserved?

Placing an available item in your shopping cart does not reserve that item and it may be purchased by other customers.
Available products is only assigned to your order in the Checkout process.

 

How to get the free t-shirt from the "BUY ANY T-SHIRT, GET ONE FOR FREE!"?

• Just pick any two (2) t-shirt designs available and checkout.
• One of those will be free and you will only be charged for one t-shirts. 

 

What if there is something wrong with my order?

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

I have placed an order but did not receive any emails?

Please check your Junk or Spam folder if it does not appear in your Inbox.
If you still did not receive the confirmation email, please send us a message at the contact us form page.

 

Can I Refund/Cancel my Pre-order?
Pre-order cannot be refund/cancelled once the deposit/payment is made after 14 days. If you insisted proceed to cancellation, your deposit/payment will be forfeited.

  

Do you have any more questions?
Send us a message: HERE