How do I place an order at The Secret Shop?

All orders must be made via The Secret Shop website: http://secretshop.eclubstore.com/


    Are items in shopping cart reserved?

    Placing an available item in your shopping cart does not reserve that item and it may be purchased by other customers.
    Available products is only assigned to your order in the Checkout process.


    How to get the free t-shirt from the "BUY ANY T-SHIRT, GET ONE FOR FREE!"?

    • Just pick any two (2) t-shirt designs available and checkout.
    • One of those will be free and you will only be charged for one t-shirts. 


    What if there is something wrong with my order?

    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


    I have placed an order but did not receive any emails?

    Please check your Junk or Spam folder if it does not appear in your Inbox.
    If you still did not receive the confirmation email, please send us a message at the contact us form page.


    Why are you not shipping out the available merchandise first?

    When an order contains both available and pre-order items, it's important to clarify that we consolidate shipments to prevent additional shipping fees. This means we're unable to ship available items separately ahead of pre-order items. Instead, the entire order will be shipped together once all items are in stock. This approach ensures cost efficiency and avoids double shipping charges.


    Pre-Order Information

    What is a Pre-Order?
    Pre-ordering means that you can purchase an item before it's in stock and available for immediate shipping. You secure your product now, and it will be shipped to you as soon as it arrives.


    Why Should I Pre-Order?
    Pre-ordering ensures that you'll be among the first to receive the product when it becomes available. It's a great way to secure high-demand items and avoid the risk of them selling out before you have a chance to purchase them.


    How can I check my shipping fees before ordering?
    You can use the shipping cost estimator at the checkout page to get an idea of the initial shipping fees. However, please note that for orders with multiple large items, the actual shipping cost may differ, and we'll inform you of any adjustments.


    Why am I being charged for additional shipping fees after placing a pre-order?
    While we do our best to estimate shipping costs accurately, in some cases, additional shipping fees may apply after you've placed your pre-order. This typically happens if your order contains large, heavy, or oversized items that require multiple boxes or specialized packaging. We'll assess the shipping cost once we receive the shipment and notify you of any additional charges if they apply. Rest assured that we strive to keep these fees as reasonable as possible.


    Can I Refund/Cancel my Pre-order?
    Pre-order cannot be refund/cancelled once the deposit/payment is made after 14 days. If you insisted proceed to cancellation, your deposit/payment will be forfeited.


    Do you have any more questions?
    Send us a message: HERE